Want to initiate an Xbox refund request for a game or in-game currency you purchased? Let’s see how you can easily do that, and what requirements should be fulfilled in order to get your refund request accepted.
Let’s assume a new game came into the market. It created a hype, and people were eagerly waiting for its release. You saw what the game entails, and found it to be interesting. Once it released, you purchased it. You played it and were underwhelmed by the game.
You would like an option to return the game, right? So, here are the ways you can initiate an Xbox refund request for a game.
[SOLVED] How to initiate an Xbox refund request for a game?
Let’s walk through the process of putting in an Xbox refund request for a purchase.
Criteria to be fulfilled to put in an Xbox refund request for a game:
- Requests should be made within 14 days of the purchase date.
- The game shouldn’t have been played for a significant amount of time.
How to put in an Xbox refund request for a game:
If you meet the abovementioned criteria, you can go ahead with the following steps:
- Open the Xbox support website.
- Sign in to the Microsoft account you made the purchase with.
- Once you’re logged in your account, scroll down to the “Request Availability” section.
- Select the game you want a refund of by clicking the box beside it.
- Press on “Request a refund”.
- A new pop-up window will appear on your screen.
- Fill out the reason for putting in a refund request.
- You will see an “Additional Details” box. If you want to add any details related to the game, you can do so here.
- Enter the email address that you made the purchase with.
- Click on “Next”.
- Now, you will get to review the request you put in.
- Review the details and then submit it.
You will likely receive the response within 72 hours. This will arrive via mail or be updated on your account dashboard.
Reminder: If you don’t fulfil the criteria mentioned above, your request will be rejected.
Even if you fulfil the criteria mentioned above, and your request is still rejected, then you can try reaching out the Microsoft or Xbox customer service to explain your situation better. Also, keep in mind that you might not get refunded for single-use in-game purchases. The criteria for these are very specific: it is only accepted if the purchase hasn’t been redeemed or been used yet.
How to know if my Xbox refund request for a game is accepted?
If your refund request is fulfilled, you will receive an email from Microsoft regarding it, and you can see the refund being processed on your Microsoft account.
Once your request is accepted, your access to the game will also be revoked. So you will not be able to play it further.
If our order refund is completed, you will see “Refunded” next to the game title when you open “Order History”.
Conclusion
There might be instances when you purchase a game, you might find out that it isn’t as fun to play as you expected it to be. Or maybe you realized that the game has many bugs. Now, in these situations, you might look for options to return the game. You need to put an Xbox refund request for a game.
You have to make sure that you’re putting in the request within 14 days of purchase, and that the game hasn’t been played for a significant amount of time. If you meet the criteria, you can move further to put in an Xbox refund request for the game.
Frequently Asked Questions (FAQ):
1. How do I request a refund for a game on Xbox?
To put in a request for a refund of a game purchased: Visit the Xbox Support page website> Log in with the Microsoft account you made the purchase with> Go to the “Request Availability”> Choose the game you want a refund of> Fill the details and submit.
2. Is there a refund option on Xbox?
Yes, you can request a refund for a digital game on Xbox. It should be placed within 14 days of purchase, and shouldn’t have allocated significant play time. Visit the Xbox Support page website> Log in with the Microsoft account you made the purchase with> Go to the “Request Availability”> Choose the game you want a refund of> Fill the details and submit.
3. What if my refund request is denied Xbox?
If your request is denied, you can choose to reach out to customer service for Microsoft or Xbox. You can also reply to the mail sent by Microsoft denying your request, appealing their decision, and citing the reason why they should provide you with a refund.
4. Can I refund a gifted game on Xbox?
The recipient of the game cannot put in a request for refunding the game. The person who purchased it can make the request, if it fulfils the criteria for a refund mentioned by Microsoft.
