If you are a user trying to access Xbox live using Xbox 360 but getting error code 8015402b. Well, you are not the only user that as encountered this error. A lot of users have been facing this issue lately. Users have reported when trying to create a Microsoft the error seems to appear for no reason. There are other scenarios as well in which the error appears like when adding a daily member to the Microsoft Xbox account. Now if you are new to Xbox live or don’t know how to fix the issue. Well, we have got you covered, in this troubleshooting guide, we will go through all the possible ways to fix error code 8015402b.


Causes of Error Code 8015402b Problem Issue

As from the introductory part, we can see that the error seems to appear when creating an account or adding a family member to your account. As from the executives of Microsoft, the Xbox error code 8015402B error simply mean that your account has not been verified yet with the MSA.

  • Account Not Verified With MSA

Similar Types of Error Code 8015402b Problem Issue

  • Microsoft account
  • Xbox live 8015402B
  • Xbox 360
  • Xbox logo 8015402B
  • Xbox kinect
  • Xbox stats 8015402B
  • WW xbox
  • Xbox year in review 8015402B
  • Xbox 360 live free
  • Www xbox com games 8015402B

How to Fix Error Code 8015402b Problem Issue

In this section, we will cover the possible ways by which you can easily fix Xbox 360 error code 8015402b on Xbox Live.

If you agree that your account isn’t verified with the MSA than fixing this won’t be that hard, it can be fixed by the help of the verification that you had given during the account creation. Still, if that fails to work we will force the account to download the profile locally.

However, if you are getting the error while creating the account from the console directly, it can also be eliminated by creating the account using the Microsoft website. Now let’s go through the methods in a little more detail.

1. Verifying the Mail

So the most obvious solution would be to verify the mail first, however, if you are getting the Xbox error code 8015402B error while creating the account, head to method 3. The method only works if you have access to your backup email that you had given during creating the account.

Microsoft is extra precautions when it comes to Gmail or Yahoo accounts. While if the backup account is Microsoft (outlook) it is bypassed.

  • STEP 1. Simply click on Verify email address, a confirmation is then sent to your email id
  • STEP 2. Open the email ID, and once you find the verification email, open the email
  • STEP 3. Now in the email, there should be mentioned of the confirmation link


  • STEP 4. Click on the confirmation link, and you will be redirected to Microsoft
  • STEP 5. You will see that your account has been verified
  • STEP 6. You can now add family member too without any Xbox 360 error code 8015402B errors

2. Downloading the Profile Locally

If you are still experiencing the Xbox error 8015402B error with your account, then use this method. Multiple users have confirmed this method to be working.

In this method, we will manually download the profile and use it to log in without getting any error. Follow the steps now for a better understanding.

  • STEP 1. Head to the initial Sign Up screen
  • STEP 2. Here you can see multiple options regarding the accounts
  • STEP 3. Kindly scroll to the extreme right
  • STEP 4. Locate the option saying Download Profile, and click on it
  • STEP 5. Once you have clicked a new window will open up
  • STEP 6. Simply click on Download profile and follow all the on-screen instructions

create profile download profile

  • STEP 7. Once done, now you can easily use this to login without experiencing error code Xbox 8015402b.

3. Creating the Account on Web

If you are someone who is constantly getting the error while creating the Xbox 360 error 8015402B error, this method is for you. In this method, we will create the account by manually going to the Microsoft website and creating the account from the browser.

Also, keep in mind that you will lose all your data stored on the previously used Microsoft account on Xbox. So if you ready head to the steps.

  • STEP 1. Open up your browser and go to this link
  • STEP 2. You will see that Microsoft Accounts page is opened up, now click on Sign In
  • STEP 3. While you are on the Sign-in screen, you have to click on the Create One!
  • STEP 4. Now, simply follow the on-screen instructions to create your new Microsoft account

microsoft create account

  • STEP 5. Make sure not to use that previous or existing mail address also do not forget to complete the certification process
  • STEP 6. Once the process has been completed, head to Xbox console, and perform the signup process that you have recently created
  • STEP 7. Once the validation is done, simply login add members and you won’t be getting any error code 8015402B error

We have demonstrated all the possible ways by which you can eliminate the Xbox error 8015402b on Xbox Live. We have briefly discussed the possible causes of the issue and its respective solutions.

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